FREQUENTLY ASKED QUESTIONS (FAQ)

1. What is your return policy?

○ We accept exchanges if the item is unworn and unwashed. If you don’t want an exchange, we will issue store credit that is only valid in our online store. You have 14 days from receiving your package to initiate the return. Please email us first to confirm if your item is eligible for return, and we will provide the return address after approval. Customers are responsible for the exchange shipping fee. There is no limit on what you can purchase with store credit, and it has no expiration date.

2. Do your prices include customs fees?

○ Yes, our prices include customs fees for EU customers. However, for other countries, customers are responsible for covering any customs fees upon delivery.
3. What are your shipping options?

○ We offer both normal and express shipping to suit your needs. You can select your preferred shipping method at checkout.

4. Do you offer free shipping?
○ Yes, we provide free shipping for orders over 250 euros.

5. How long do I have to return an item?

○ You have 14 days from the date you receive your package to initiate a return or exchange.
6. How do I use my store credit?

○ Store credit is issued if you choose not to exchange an item. It can be used for any item in our online store, with no expiration date and no limitations on what you can purchase.
7. How can I track my order?

○ Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress.

8. What payment methods do you accept?

○ We accept all major credit and debit cards, as well as PayPal. Payments are processed securely to ensure your safety.
9. Can I change or cancel my order after placing it?

○ Once an order has been placed, changes or cancellations are difficult but not impossible. Please contact our customer service team as soon as possible, and we will do our best to assist you.
10. Do you ship internationally?

○ Yes, we ship worldwide! Please note that customs fees may apply for non-EU customers, and these fees will be the responsibility of the customer.
11. What should I do if I receive a damaged or incorrect item?

○ If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the issue. We will resolve the problem as soon as possible.