If you receive a damaged or incorrect item, please contact us immediately with your order number and a photo of the issue. We will resolve the problem as soon as possible.

Yes, we ship worldwide! Please note that customs fees may apply for non-EU customers, and these fees will be the responsibility of the customer.

Once an order has been placed, changes or cancellations are difficult but not impossible. Please contact our customer service team as soon as possible, and we will do our best to assist you.

We accept all major credit and debit cards, as well as PayPal. Payments are processed securely to ensure your safety.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress.

Store credit is issued if you choose not to exchange an item. It can be used for any item in our online store, with no expiration date and no limitations on what you can purchase.

You have 14 days from the date you receive your package to initiate a return or exchange.

Yes, we provide free shipping for orders over 250 euros.

We offer both normal and express shipping to suit your needs. You can select your preferred shipping method at checkout.

Yes, our prices include customs fees for EU customers. However, for other countries, customers are responsible for covering any customs fees upon delivery.