Preliminary Information Form

1. Information about the seller

  • Company name: DGN FASHION GmbH

  • Address: Moderning 11, 22457 Hamburg, Germany

  • Phone: +49 173 1444466

  • Email: contact@dgnfashion.de

  • Tax number: 118567351

2. Essential characteristics of the goods or services
The essential features of the purchased products are described in detail on the respective product page. Product images are symbolic; the exact features are stated in the descriptions.

3. Price and payment terms

  • The total price of the products including taxes will be shown separately during the ordering process.

  • Accepted payment methods: Credit card, debit card, PayPal and Shopify Payments.

4. Delivery and shipping information

  • Delivery will take place within 30 days of order confirmation at the latest.

  • Delivery is via DHL, UPS or another shipping service provider.

  • The shipping costs are displayed in the order overview before completing the order.

5. Right of withdrawal and return conditions

  • The consumer has the right to withdraw from the contract within 14 days of receipt of the goods without giving any reason and without penalty.

  • To exercise the right of withdrawal, a notification in text form (e.g. by e-mail to contact@dgnfashion.de ) is sufficient.

  • Returns must be unused, with tags and in the original packaging.

  • Depending on the legal regulations, the return costs are borne by the consumer or the seller (this is specified in the return conditions).

6. Exclusion of the right of withdrawal

  • For individually manufactured products

  • There is no right of withdrawal for products that are not suitable for return for hygiene reasons (e.g. underwear).

7. Complaints and dispute resolution
Consumers can address their complaints and inquiries to the seller using the contact details provided above. Alternative dispute resolution platforms are available for EU customers.

✅ Note: This form complies with the requirements of the EU consumer protection directives and is also compatible with Turkish legislation (6502 Tüketicinin Korunması Hakkında Kanun).