Preliminary Information Form

1. Seller Information

  • Company Name: DGN FASHION GmbH

  • Address: Moderning 11, 22457 Hamburg, Germany

  • Phone: +49 173 1444466

  • Email: contact@dgnfashion.de

  • Tax Number: 118567351

2. Essential Characteristics of Goods or Services
The essential characteristics of the purchased products are described in detail on the respective product page. Product images are symbolic; the exact features are provided in the descriptions.

3. Price and Payment Terms

  • The total price of the products, including taxes, will be shown separately during the ordering process.

  • Accepted payment methods: credit card, debit card, PayPal, and Shopify Payments.

4. Delivery and Shipping Information

  • Delivery will take place no later than within 30 days of order confirmation.

  • Delivery will be made by DHL, UPS, or another shipping service provider.

  • Shipping costs will be displayed in the order summary before completing the order.

5. Right of Withdrawal and Return Policy

  • The consumer has the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason and without penalty.

  • To exercise the right of withdrawal, a written notification (e.g., by email to contact@dgnfashion.de) is sufficient.

  • Returns must be unused, with tags, and in original packaging.

  • The return costs shall be borne by the consumer or the seller, depending on legal regulations (this will be specified in the return policy).

6. Exclusion of the Right of Withdrawal

  • For custom-made products

  • For products that are not suitable for return for hygienic reasons (e.g., underwear), there is no right of withdrawal.

7. Complaints and Dispute Resolution
Consumers can address their complaints and inquiries to the seller using the contact details provided above. Alternative dispute resolution platforms are available for EU customers.

Note: This form complies with the requirements of EU consumer protection directives and is also compatible with Turkish legislation (6502 Tüketicinin Korunması Hakkında Kanun).